Support

Getting started

Kinform is invite-only. There is no public sign-up: your trainer adds you and sends an invite to your email, and that link is what creates your account. If you are trying to join and have not had an invite, ask your trainer to send one.

The invite link takes you to a page where you set your own password. Invites are single-use. If yours has been used or has expired, your trainer can send a fresh one.

Signing in

• Forgot your password - use “Forgot password” on the sign-in screen. We email a reset link, and following it brings you back to sign in.
• No reset email: check spam, and check you used the address your trainer invited. An address we have no account for will not receive anything.
• The app says coaching tools are on the web - you are signed in with a trainer account. This app is the client app; trainers work from the dashboard at kinform.app in a browser.

Your data

Your workouts, messages, and any photos or measurements you log are visible to you and to your trainer. What we store and why is set out in the Privacy Policy.

You can delete your account from inside the app: open Profile, then Settings, and choose Delete my account at the bottom. That removes your profile, measurements, photos and messages, and cannot be undone. Workouts your coach logged stay with them, without your name attached.

For a copy of your data before you go, email hello@kinform.app from the address on your account.

Contact us

Email hello@kinform.app. Tell us what you were doing and what happened, and include your device and app version if the app itself misbehaved.

For anything about your training, message your coach in the app. A movement you are unsure of, a session that did not go to plan: they will answer faster than we can, and it is their programme.